Refund policy

At Aravae, we take pride in the quality of our luxury skincare products and aim to provide an exceptional experience for our valued customers. If, for any reason, you are not satisfied with your purchase, we are here to assist you. Please review our return and refund policy below:

1. Eligibility for Returns

• Products return request must be initiated within 15 days of the delivery date.
• Only products purchased directly from the Aravae website or authorized Aravae retailers are eligible for returns.
• Items must be in their original condition, unopened, unused, and in their original packaging to qualify for a refund or exchange.
• Gift cards, promotional items, and final-sale products are not eligible for return or refund.

2. Refund Process

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 5-7 business days, and the credit will automatically be applied to your original payment method.
• Original shipping costs are non-refundable.

3. Exchanges

If you receive a damaged or defective item, please contact our customer support team within 7 days of receiving your order. We will arrange for an exchange or replacement at no additional cost.

4. Return Process

• Initiating a Return: Contact our customer support team within 7 days of receiving the order via email or phone with your order number, reason for return, unboxing videos and supporting photos.
• Approval: Once approved, we will provide you with return instructions and a return address.
• Shipping Returns: Customers are responsible for return shipping costs unless the issue is due to our error (e.g., defective, damaged, or incorrect product).

5. Defective or Damaged Items

If you receive a defective or damaged product, please contact us within 7 days of receiving your order. Provide photos and a description of the issue, and we will promptly assist you with a replacement or refund.

6. Contact Us

If you have any questions about our return and refund policy, please reach out to our customer service team: info@aravae.com